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Privacy Policy

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NovaNest Property (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name

• Email address

• Phone number

• Property address

• Details relating to rental properties, property sales, or enquiries

• Any other information you voluntarily provide to us via forms, phone calls, emails, or our website

2. How We Collect Personal Information

We collect personal information through various means, including:

• Enquiry forms on our website

• Google Ads lead forms

• Phone calls, emails, or messages

• In-person meetings

• Third-party platforms used for marketing or lead generation

3. How We Use Your Personal Information

We use your personal information to:

• Respond to enquiries and requests

• Provide property management and real estate services

• Communicate with landlords, tenants, buyers, and sellers

• Prepare agreements and documentation

• Improve our services and website

• Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

• Employees or contractors of NovaNest Property

• Service providers who assist us in operating our business

• Regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely and accessed only by authorised personnel.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. Requests can be made using the contact details below.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience and analyse website traffic. You may disable cookies through your browser settings if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

NovaNest Property
Website: https://www.novanest.net.au
Email: info@novanest.net.au